![]() In a pinch, the only solution we could determine was to uninstall MS Essentials to get them running their business again.” “This brought their business to a 100 percent standstill until we could resolve the situation. “This affected about one half of our customers running Windows XP,” he told eWEEK. ![]() ![]() For the New England firm, the issue affected more than 250 machines at 50 customers who relied on the systems, a consultant at the company said on condition of anonymity. While Microsoft corrected the issue within days, the bug crashed at least hundreds of machines. Those systems were affected by the update as well, according to one New England value-added reseller with more than 500 clients in the hospitality industry. Many point-of-sale systems, which some businesses are protecting using Microsoft Security Essentials (MSE) as a way to meet the antivirus requirement of the Payment Card Industry PCI), still use Windows XP or related operating systems, including Windows XP Professional for Embedded Systems and Windows Embedded POSReady 2009. The update caused a variety of Microsoft operating systems to restart and then fail to reboot, displaying an arcane “MsMpEng.exe application error” message, according to online posts by affected users. An update to Microsoft Security Essentials, the software company’s free anti-malware software, crashed Windows XP computers last week, causing business disruptions to customers still relying on the outdated-and, in many cases, now-unsupported-operating system.
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